Effective Date: July 2026
Welcome to Helios. Please read our Return & Refund Policy carefully before placing an order.
1. Returns
We accept returns only if:
- You receive a damaged product.
- You receive the wrong item.
- You receive a defective product.
To request a return, please contact us within 48 hours of delivery with clear photos or an unboxing video.
2. Non-Returnable Items
The following items are not eligible for return or exchange:
- Wrong size ordered by the customer.
- Change of mind.
- Customized or personalized products.
- Products that have been used, washed, or damaged after delivery.
3. Refunds
Once your return request is approved and the product is inspected, your refund will be processed.
Refunds are issued to the original payment method within 5–7 business days after approval.
4. Exchanges
Eligible products may be exchanged only in cases of:
- Manufacturing defects.
- Wrong product delivered.
- Damaged product received.
Exchange requests must be submitted within 48 hours of delivery.
5. Cancellation
Orders can be cancelled only before they are processed or shipped.
Once an order has been dispatched, it cannot be cancelled.
6. Return Shipping
If the return is approved due to our mistake (wrong, damaged, or defective product), Helios will arrange or cover the return shipping.
For all other cases, returns are not accepted.
7. Contact Us
For any return or refund request, please contact our support team with your order details and proof of the issue.
Email: infoohelios@gmail.com
Thank you for shopping with Helios.
