Effective Date: July 2026
Thank you for shopping with Helios. Please review our Shipping Policy before placing an order.
1. Order Processing
- All orders are processed within 1–3 business days after successful payment confirmation.
- Orders are not processed on Sundays or public holidays.
2. Shipping Time
Estimated delivery time within India:
- Metro Cities: 3–5 Business Days
- Other Cities & Towns: 4–7 Business Days
- Remote Areas: 5–10 Business Days
Delivery times are estimates and may vary depending on the courier partner and your location.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
4. Order Tracking
Once your order is shipped, you will receive a tracking link via Email, SMS, or WhatsApp (where applicable) so you can monitor your shipment.
5. Delivery Delays
Unexpected delays due to weather conditions, festivals, public holidays, courier issues, or other circumstances beyond our control may affect delivery timelines.
6. Incorrect Address
Please ensure your shipping address and contact details are accurate before placing an order. Helios is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.
7. Lost or Damaged Packages
If your order arrives damaged or is lost during transit, please contact us within 48 hours of the delivery update with your order details and supporting photos (if applicable). We will work with our courier partner to resolve the issue.
8. Shipping Coverage
Currently, Helios ships only within India.
9. Contact Us
For any shipping-related questions, please contact us:
Email: infoohelios@gmail.com
Thank you for choosing Helios.
